EmpCenter suite enjoys significant gains as ‘solution of choice’ for large employers
Howard Tarnoff, Senior Vice President, and Marc Moschetto, Vice President of Marketing, from WorkForce Software appeared on the HRchitect WebMingle on August 12, 2010. HRchitect’s Matt Lafata, one of the industry’s leading Talent Management Systems analysts, attended WorkForce Software’s Vision 2010 conference.
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WorkForce Software, the leading provider of workforce management solutions for organizations with complex labor policies and stringent compliance demands, announces record-breaking revenues and net income for the second quarter and first half of 2011. Accelerating momentum in several verticals, continued growth in deployments to professional environments, multi-application purchases by new clients, and the acquisition of numerous large, global clients all contributed to the company’s exceptional growth. In the first half of 2011, WorkForce Software recorded a record net income, bolstered by a 61% increase in revenue, the company’s highest in its 12-year history. The company continues to maintain a strong balance sheet and its committed backlog and recurring revenue also reached record levels.
Adoption Accelerates Among Enterprise Clients
Numerous clients selected the EmpCenter® workforce management suite in the first half of 2011, representing a broad range of industries including manufacturing, higher education, energy, utilities, and the public sector. With an average size of more than 7,700 employees, these clients were predominantly large employers with complex workforce management needs. Included in WorkForce’s latest clientele are one of the “Big Five” Canadian banks, a Global 500 electronics manufacturer, and a commercial and consumer products manufacturer with 19,000 employees and more than a dozen household brands.
Mid-market organizations are also selecting EmpCenter in record numbers, with many taking advantage of the same configurability of their larger peers while also benefiting from the solution’s ease of use and rapid deployment capabilities. WorkForce’s momentum is also driven by its unique ability to deliver licensed solutions behind the customer’s firewall and on a SaaS model, which is more common in mid-sized clients. Demonstrating its industry-leading scalability, organizations ranging in size from 1,000 to 45,000 employees selected WorkForce Software for workforce management in the 2nd quarter. One commonality across the spectrum of industries and company sizes is a more sophisticated set of goals driving workforce management initiatives.
EmpCenter Buyers have Strategic Aims
WorkForce Software’s tremendous first half signaled a shift among mid-sized and large enterprises towards solutions that deliver far more than ‘punch in, punch out’ automation. As evidence of this shift, all of WorkForce’s recent clients will be deploying EmpCenter to their professional staff, in environments such as banks, high tech firms, and educational institutions in order to understand and manage their labor activities. The majority of clients that selected WorkForce Software in the first half of 2011 will also be leveraging multiple EmpCenter products in the initial rollout, recognizing the tremendous business value of advanced scheduling, absence management, and labor analytics capabilities tied into the corporate time & attendance platform.
“We’re seeing a strong push for more strategic approaches to workforce management,” commented Kevin Choksi, WorkForce Software’s CEO. “Increasingly, HR departments are looking to gain greater insight through labor analytics and take a proactive approach to managing compliance with leave regulations, while streamlining their workforce processes. This shift has greatly benefited WorkForce Software because we uniquely combine an uncompromising solution with a team of workforce management experts that bring years of compliance and workforce management experience to our clients.”
EmpCenter’s broad suite and enterprise-grade capabilities are emerging as the best fit for the new, strategic buyer of workforce management solutions. In late 2010*, Gartner analyst Jim Holincheck reported that, “Customers have implemented niche workforce management solutions for many years. Often, those implementations were site-specific, resulting in a hodgepodge of different solutions from different vendors. Increasingly, we see organizations looking at consolidating these systems and standardizing their labor management practices.”
Industry Leadership through Unmatched Configurability
WorkForce Software also saw a surge of interest in several industries characterized by unique requirements that few other vendors can address. In higher education, for example, EmpCenter’s multiple assignments capability manages student employee schedules with multiple positions with ease, a process that is heavily manual and error-prone with systems from other vendors. WorkForce Software added seven large higher education clients in the first half of 2011, representing approximately 20,000 employees and operating nearly a dozen campuses across the country.
Similarly, energy and utilities firms have extensive and overlapping pay rules that apply in different scenarios, scores of which come into play for remote and field workers. These rules are often union-negotiated and can change over time to comply with new union agreements or state and provincial requirements. EmpCenter manages all of these pay and regulatory rules entirely through configuration, which delivers full automation for even the most complex environments and reduces the cost of ownership as needs change.
“We’re excited about the potential associated with our new partnership with WorkForce Software,” said Thomas P. Jansen, Chief Information Officer at Central Hudson Gas & Electric. “Our field employees have dozens of unique labor contract rules that require manual validation with other time and labor systems. We evaluated a lot of options before selecting EmpCenter as the solution that we anticipate will best meet our needs without the need for custom code.”
“EmpCenter offers unparalleled flexibility through the most robust rules engine in the industry,” noted Kathy Cannon, WorkForce Software’s co-founder and VP of Product Management. “This distinction has earned a groundswell of attention and interest in industries that had historically struggled to manage time and labor automation, not to mention compliance demands. The first two quarters of 2011 saw WorkForce Software further consolidate leadership positions in higher education and energy, as it becomes clear that EmpCenter can truly deliver the advantages of automation.”