Cloud Computing Veteran to Lead Customer Implementation Experience
HRchitect featured SilkRoad in our release of The Suite Life of Integrated Talent Management and also includes them in our list of top Talent Acquisition Systems vendors that businesses should consider. SilkRoad competed in the HRchitect Beauty Pageant on Onboarding Systems in January 2009, and the HRchitect IRONMAN on Mid-Marketing Talent Acquisition Systems on June18, 2010, where they were crowned the winner of each. Brian Platz, EVP and COO of SilkRoad also appeared on the HRchitect WebMingle on March 20, 2009. Finally, HRchitect attended the SilkRoad user conference, SilkRoad Connections, in May 2010 and May 2011.
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SilkRoad technology, Inc., a leading provider of cloud-based talent management solutions, announced today that Roland Berthelot has been appointed Senior Vice President of Global Services. With more than 10 years of experience in cloud computing, consulting and sales, Mr. Berthelot joins SilkRoad with proven expertise in transforming business operations through a Software-as-a-Service (SaaS) delivery model for major Fortune 500 companies. Mr. Berthelot will report directly to Brian Platz, COO of SilkRoad.
Mr. Berthelot brings extensive experience in the implementation and deployment of SaaS offerings across multiple industries. With specialties in manufacturing, media and financial services, Mr. Berthelot has helped companies maximize the customer experience through on-demand SaaS-based platforms. Mr. Berthelot will be leading SilkRoad’s global services organization, responsible for all aspects of delivery including strategic services, professional service and strategic learning services.
“Roland comes to SilkRoad with deep expertise and firsthand knowledge of exactly how SaaS can transform business operations. Over his career, he has helped thousands of companies increase productivity and reduce costly software investments and updates by adopting SaaS models,” said Brian Platz, COO of SilkRoad. “His track record in the successful implementation and deployment of SaaS-based platforms will certianly elevate our award-winning customer service model.”
Prior to SilkRoad, Mr. Berthelot was the senior director of delivery services at Bluewolf, a consultancy focused on improving business performance through cloud computing. During his time with Bluewolf, Mr. Berthelot led the growth of its major SaaS delivery practices, including Salesforce.com and Big Machines. Previously, he held leadership roles in sales and operations at CCC Information Services, TravelCLICK and Kohler Co.
“The SaaS delivery model can be leveraged to transform and transcend the customer experience,”said Roland Berthelot, Senior Vice President of Global Services at SilkRoad. “I look forward to working with SilkRoad to enhance and maximize our award-winning customer experience through the implementation and deployment of its SaaS-based talent management solutions.”
Mr. Berthelot received his B.A. from Michigan State University and his M.B.A. from Grand Valley State University.
For more information on SilkRoad, please visit www.silkroad.com
Matt Lafata, HRchitect