Does Trust Matter?…from Kenexa


Research from Kenexa High Performance Institute Examines Wide Ranging Implications of Trust in the Workplace

HRchitect featured Kenexa in our release of The Suite Life of Integrated Talent Management and also includes them in our list of top Talent Acquisition Systems and top Talent Management Systems vendors that businesses should consider. Derek Bluestone, VP Product Marketing appeared on the HRchitect WebMingle on June 17, 2010. HRchitect’s Matt Lafata, one of the industry’s leading talent management systems analysts, attended the Kenexa Analyst Day in May, 2010 and the Kenexa World Conference in 2009 and 2010.

If you are looking for a new Talent Management System, or any HR system, don’t rely solely on “recommendations” or published reports. Do yourself a huge favor and talk to HRchitect first. After 14 years, HRchitect has unparalleled knowledge of the HR and Talent Management vendor community and can save you time and money in selection and implementation. Simply put, do not invest in any kind of HR technology without consulting with the experts first. HRchitect is always available to help!


When it comes to trust, the public is accustomed to questioning the intentions of its politicians. Yet, the issue of trust pervades society more profoundly. Kenexa® (NASDAQ:KNXA), a global provider of business solutions for human resources, addresses the issue of trust in the workplace in its annual WorkTrends™ report. Published by Kenexa High Performance Institute, “Trust Matters” examines the links between trust and employee retention and well-being.

In 2011, approximately 10,000 individuals in the U.S., and about 1,000 individuals in the following countries: Argentina, Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Italy, Japan, Mexico, The Netherlands, Russia, South Africa, Spain, Sweden, Switzerland, Turkey and the United Kingdom, took the WorkTrends survey online. The survey has 141 items that ask employees about workplace issues such as managerial effectiveness, senior management behavior, diversity practices, turnover intention and job satisfaction.

When asked about trust – the ability to have reliance on and confidence in the actions of another – 48 percent of all employees trusted their leaders. Twenty-eight percent actively distrusted their leaders and 24 percent were undecided. The research reflects that employees who distrust their leaders are seven times more likely to report they are mentally and physically unwell and almost half of employees who distrust their leaders are seriously considering leaving their employer.

Jack Wiley, Founder and Executive Director KHPI, stated, “These significant levels of distrust demand attention from HR professionals, as they have clear implications for employee retention and well-being, as well as organizational performance. There are a number of best practices such as cross-training employees, conducting annual performance reviews and employee opinion surveys, and sponsoring quality improvement initiatives that can increase trust and engage employees.”

The WorkTrends “Trust Matters” report can be downloaded by accessing For more information about Kenexa High Performance Institute and Kenexa’s employee and customer satisfaction surveys, please visit

For more information on Kenexa, please visit

Matt Lafata, HRchitect


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