New Role Created to Unify Product and Service Organizations into One Continuous Improvement Customer Relationship Strategy
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In a strategic effort designed to drive continuous improvement across all customer relationships, Peoplefluent™, one of the industry’s leading Talent Management solutions providers, today announced the promotion of Isobel Harris to Chief Customer Officer (CCO) for Talent Management and Talent Acquisition reporting to the CEO. Harris is currently Senior Vice President of Professional Services, Support and Account Management. Chris Caldon, Senior Vice President of Talent Management Sales, Larry Kurzner, Vice President of Business Development, and Didier Guzman, who today has also been promoted to VP of Professional Services and Support, will all report directly to Ms. Harris.
“While every one of our product and organizational decisions is driven by customer impact and benefit, today’s news extends that mission by actually defining organizational goals and the aligning departmental structure in terms of continuous improvement for customer success,” said Charles S. Jones, Chairman and CEO of Peoplefluent. “By merging all customer-facing roles, from pre to post sales, into a singular accountable organization, we align the business to deliver a single, complete customer solution. In so doing, we are driving all business and product decisions around best customer outcomes, enhancing long-term customer relationship management and, importantly, delivering a more consistent customer experience. We are pleased to be affirming our strong commitment to customer accountability, satisfaction and productivity with this change within our own business.”
Isobel Harris joined Peoplefluent in 2011 with more than 25 years of strong, effective leadership and a wealth of experience in the software industry. Prior to joining Peoplefluent, Ms. Harris held the position of Vice President and General Manager at Geac, where she had global responsibility for the growth and day-to-day leadership of three of the $450 million global enterprise software company’s largest business units. With a proven track record, Ms. Harris has created results-oriented software organizations supporting multiple products and technologies in more than 50 countries.
Mr. Guzman was one of the early team members at Peoplefluent. During his 14-year tenure in the business, his depth of product understanding and his customer knowledge have made him an invaluable resource. Mr. Guzman was promoted to his new role as VP of Professional Services and Support from his position as Senior Director of Professional Services for North America. With a strong background in technology, he was also Director of Technical Services and Support. In his early days with the Company, as Managing Architect, Mr. Guzman was a lead developer for some of the Company’s cornerstone products.
Under Ms. Harris’ direction, Mr. Caldon will oversee all direct sales activity with new and existing customers, Mr. Kurzner will focus on delivering Peoplefluent’s award-winning Talent Management product innovations through new strategic channel relationships, and Mr. Guzman will now oversee the Service and Support functions. This important integrated group will work together to focus on the long-term cultivation, continuous improvement and optimization of solutions and services across Peoplefluent’s entire customer base.
To learn more about Peoplefluent, please visit www.peoplefluent.com
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Matt Lafata, HRchitect