New Role Strengthens Kenexa as a Leader in Customer Service Excellence
HRchitect featured Kenexa in our release of The Suite Life of Integrated Talent Management and also includes them in our list of top Talent Acquisition Systems and top Talent Management Systems vendors that businesses should consider. Derek Bluestone, VP Product Marketing appeared on the HRchitect WebMingle on June 17, 2010. HRchitect’s Matt Lafata, one of the industry’s leading talent management systems analysts, attended the Kenexa Analyst Day in 2010 & 2011 and the Kenexa World Conference from 2009-2011.
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Kenexa (NYSE: KNXA), a global provider of business solutions for human resources, today announced that Andrew Goldschmidt has been named chief customer officer. By promoting Goldschmidt to CCO, Kenexa solidifies its commitment to providing outstanding customer service to its clients.
In his new role, Goldschmidt will oversee customer experience, retention and overall satisfaction for Kenexa’s roster of clients, which includes many Fortune 500 companies.
Since 2008, Goldschmidt has led Client Services for Kenexa’s Recruitment Process Outsourcing business unit. He was responsible for managing customer satisfaction, cross-selling services, account growth and renewals.
“Andrew has proven to be a true leader who focuses his talents on helping clients improve their businesses,” said Rudy Karsan, chief executive officer at Kenexa. “Since Andrew has been a part of the RPO leadership team, the division has grown in size, expanded its range of scope and services and, most significantly, grown in stature within our industry.”
Goldschmidt joined Kenexa in 1996 and worked with the organization’s insurance and financial services sector. He also served as a program director for Kenexa’s earliest RPO clients, including Corning, Pfizer and Rohm & Haas.
For more information on Kenexa, please visit www.kenexa.com
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Matt Lafata, HRchitect