SilkRoad’s Dedicated Support Team Recognized for its Innovative Approach to Customer Service
HRchitect featured SilkRoad in our release of The Suite Life of Integrated Talent Management and also includes them in our list of top Talent Acquisition Systems vendors that businesses should consider. SilkRoad competed in the HRchitect Beauty Pageant on Onboarding Systems in January 2009, and the HRchitect IRONMAN on Mid-Marketing Talent Acquisition Systems on June18, 2010, where they were crowned the winner of each. Brian Platz, EVP and COO of SilkRoad also appeared on the HRchitect WebMingle on March 20, 2009. Finally, HRchitect attended the SilkRoad user conference, SilkRoad Connections, in May 2010 and May 2011.
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SilkRoad technology, inc., a leading provider of social talent management solutions, has been named a finalist in the Innovation in Customer Service category in the sixth annual Stevie Awards for Sales & Customer Service. SilkRoad’s Dedicated Support Team, which was officially launched in 2011, was recognized for its dedicated approach to customer service and for increasing customer satisfaction and loyalty.
This year marks the sixth consecutive year that SilkRoad has been recognized as a finalist in the Stevie Awards. SilkRoad significantly improves talent management for more than 2,000 customers across the globe by cutting millions of dollars in human resources spend with integrated solutions that manage the entire employee life cycle.
“SilkRoad’s Life Suite solutions was built to enable HR professionals to become more strategic and aligned to business objectives, and that shapes our mentality and the degree of customer support that we offer” said Andrew J. “Flip” Filipowski, executive chairman and CEO of SilkRoad technology. “It’s always an honor to be recognized by the Stevie Awards and this year is particularly special, as our new Dedicated Support Team has made such a tremendous impression in such a short time.”
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.
“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”
Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.stevieawards.com/sales.
For more information on SilkRoad Technology, please visit www.silkroad.com
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Matt Lafata, HRchitect