Ultimate Software (Nasdaq:ULTI), a leading cloud provider of people management solutions, announced today that The Pantry, Inc., the largest convenience store chain in the Southeastern U.S., has improved HR and payroll processes, enhanced talent acquisition, and streamlined its onboarding experience with Ultimate Software’s UltiPro.

Headquartered in Cary, NC, The Pantry operates approximately 1,560 stores in thirteen states under select banners, including Kangaroo Express®, its primary operating banner. Previously, the company used a homegrown AS400 Legacy system to manage its human capital management (HCM) alongside multiple systems and spreadsheets. Challenged by integrating legacy systems and a growing distributed workforce, The Pantry’s leadership began to look for enhanced HR technology with features that would organize and strengthen the entire people management process. The Pantry selected UltiPro for its cloud-based end-to-end HR, payroll, and talent management functionality and went live on UltiPro in January 2013.

“Our previous system had been customized so much that it limited opportunities for improvements,” said Heather Clawson, HRIT manager at The Pantry. “UltiPro’s payroll capabilities are strong and employee data moves easily across all areas of HCM, from recruitment to onboarding to payroll. We also chose UltiPro for its ease of use, strategic reporting tools, and its ability to integrate well with other applications which are all important to our business. UltiPro has helped us better integrate the systems and improve processes. ”

Delivered in the cloud, UltiPro provides businesses with end-to-end HCM functionality, including HR, payroll, benefits, recruitment, onboarding, performance management and reviews, succession planning, career development, time and attendance, and 24-7 access to information for managers and employees. The Pantry now has one system of record to consolidate and manage workforce information, supported with cohesive business intelligence for fast, and extensive, reporting and analysis.

“UltiPro has strengthened and simplified our HR operations and made them much smoother,” said Clawson. “Now with UltiPro, we’re completely paper-free for our recruitment and onboarding.”

With UltiPro Onboarding, The Pantry is expediting the transition process for new employees. Preliminary new hire information captured during recruitment can be used to pre-populate required forms. This saves time for managers and HR staff, eliminates duplicate data entry, and improves the overall experience for everyone involved. Via a secure Web portal, new hires are guided step-by-step through the completion process. A legal ‘click signature’ feature makes the entire process paperless. Completed forms then are encrypted and stored in an electronic document repository.

“UltiPro Onboarding is a huge win for our business because it expedites time to productivity, puts more control in the employees’ hands, and reduces administrative time and costs.,” says Clawson.

In addition to the UltiPro solution’s capabilities, The Pantry also cites Ultimate’s support services as a primary advantage. According to Clawson, The Pantry’s teams and Ultimate worked diligently during the complex activation, including extensive planning, analysis, and project management; configuration and testing; historical and current data conversion; standard interface development; and more.

“The rollout of UltiPro was a positive, collaborative experience to deploy technology that handles every scope of HCM. We have been impressed with Ultimate’s support services throughout.

“Without a doubt, unified, end-to-end HCM is the optimal way to achieve efficiencies and elevate productivity to best support your people, especially for businesses like The Pantry that have thousands of employees, dispersed locations, and goals for more expansion,” said Greg Swick, chief sales officer at Ultimate Software. “We’re excited that UltiPro has provided this very successful retailer with powerful technology that is significantly improving its HRprocesses, and we look forward to a long, rewarding business relationship as we both grow in the future.”


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Matt Lafata, HRchitect


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