HRchitect Tech Vendor News: Hershey Entertainment & Resorts Continues to Provide Superior HR Service Delivery

Infor Knowledgebase Delivers a Personalized Employee Self-Service Experience

NEW YORK –  Nov 06, 2013

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Hershey Entertainment & Resorts (HE&R) has successfully upgraded to the most recent version of Infor Knowledgebase, part of the Infor Enwisen HR Service Delivery suite of solutions. Infor Knowledgebase delivers significant enhancements which enable customers to take more control of their content, organize and maintain deployed content, and display content within newly delivered knowledge domains. Infor Knowledgebase supports best-practice, multi-tier HR service delivery – helping organizations deliver better HR service with fewer resources and lower costs.

In 2007, HE&R selected Infor Knowledgebase to help the organization provide important options for employees looking for answers to important and time-sensitive HR, payroll and benefits questions. With Infor Knowledgebase, employees were able to quickly find answers to most of their own queries via a personalized, searchable self-service experience without ever needing to directly connect to the HR department.

Now, through this upgrade, the teams at Hershey will have access to new features such as the Client Content Toolset (CCT) which delivers additional tools to edit documents, route them to other teams members, publish changes and upload files to the portal. CCT users can also mark client documents for deletion, modify or remove group visibility rules for client-owned documents and content administrators can use delivered reports to audit changes made to client documents. In addition, the Client-Defined Domains (CDD) enhancement will help when content does not logically fit into one of the delivered knowledge domains when adding additional content.

“Infor Knowledgebase continues to be a very strategic investment for our organization, and we chose to expand and upgrade with Infor because they’ve proven to us that they are a dedicated and involved partner,” said Mike Yeagley, HR Technology Manager, HE&R.  “With this technology, we’re able to unify our HR and self-service solutions in a single interface and sign-on, where our teams can access information from virtually anywhere, at any time.”

The Infor application can be accessed through a web portal, which contains useful tools, information and reports, and unifies multiple functions into a single application, providing extensive flexibility and configuration potential.

“Infor Knowledgebase helps organizations, like Hershey Entertainment & Resorts, cost effectively scale the HR function while improving services to employees,” said Roger Woehl, general manager, HCM, Infor. “By enabling employees to answer many of their own HR questions without HR intervention, organizations can yield better HR service with less effort at a lower cost.”


To learn more about HRchitect and how we can help your organization, please visit HRchitect is the leader in HR systems strategic consulting.  As the premier Human Capital Management (HCM) Systems consulting firm, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation/selection, project management and implementation of HR systems, Talent Management Systems, Talent Acquisition Systems, and Workforce Management software. After more than 16 years in business working on over 2000 successful engagements for more than 900 clients across the globe, HRchitect is a name you can trust as your one-stop shop for all your HR technology consulting needs.

Matt Lafata, HRchitect


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