Greenwich Selects ADP as Part of Town’s Renewed Focus on Technology and Service to Help Enable 3,400 Employees to Better Serve 62,000 Residents
ROSELAND, N.J. – January 9, 2014 – ADP®, a leading global provider of Human Capital Management (HCM) solutions, today announced that Greenwich, CT, has awarded the company a contract to provide payroll and other services covering 3,400 employees.
ADP said that among the solutions Greenwich had purchased were cloud-based services for Payroll Processing Services, Human Resource Management, Time and Labor Management, Benefits Administration and Tax Filing Services. The technology and service support to be provided by ADP will help town employees focus even more on meeting the needs of Greenwich residents.
“Our agreement with ADP is a reflection of Greenwich’s re-dedication to using ADP’s state-of-the-art technology and its commitment to service to ensure we are efficiently meeting the needs of our citizens,” said Peter J. Tesei, First Selectman of Greenwich. “We want to let ADP do what it does best, so our employees can focus on what they do best.”
“Our partnership with Greenwich showcases the combination of quality technology and a commitment to service that we bring to public sector clients,” said Mark Benjamin, President of Global Enterprise Solutions at ADP. “ADP’s human capital management solutions address the unique employment and pay practices of government organizations while delivering a service model that reduces cost and maximizes the focus and effectiveness of their internal staff.”
Employees in Greenwich have a complicated set of payroll needs, defined by contracts with nine employee unions and separate commitments to managerial supervisors. The town felt it was critical to upgrade its existing infrastructure to improve efficiency and minimize errors.
“It was apparent to us that we needed a human capital management system that would reduce our exposure to risk from error while increasing our efficiency,” said Mary L. Pepe, Director of Human Resources for Greenwich. “Our immediate goals were to increase core functionality and expand our use of automation, while ensuring we had the flexibility we would need for future expansion.”
The town saw several attributes inherent in ADP that led them to retain the company’s services.
“ADP has a proven track record of helping large organizations with complicated payrolls – not only with technology, but as seen in their commitment to servicing each client,” said Pepe. “With our new contract, for instance, we have the name, phone number and email for a dedicated account representative at ADP who is always available for us.”
Pepe said that kind of support is critical for Greenwich.
“When you are facing an emergency, you need to be able to get someone on the phone in a timely manner and you need to have developed an emergency backup plan with that partner,” said Pepe. “This level of support is something we will get from ADP.”
Pepe also said the ADP solution enables employee self-service – an efficient capability for the town.
“We needed a solution that enabled our employees to enter their own information, while giving us the confidence that that information would flow through the system accurately,” Pepe said. “We needed a system that allowed information to be collected from more than one source, and ADP will deliver that.”
As state and local governments confront new operating challenges, ADP is committed to delivering industry-leading HCM solutions to meet the needs of the public sector industry, the company said. ADP technology, service and public sector expertise help enable innovative organizations such as Greenwich to focus on improving their constituent services and shaping strategic initiatives.
ADP currently serves more than 5,000 public-sector employers including government organizations; colleges, universities and professional schools; elementary and secondary schools, and public order and safety agencies. ADP’s solutions for public sector clients provide value by helping to:
- Automate and consolidate payroll, HR and benefit administration processes;
- Leverage manager and employee self-service to help improve service levels and reduce manual support needs;
- Manage shift labor and employee hours via automated tools that flow directly into the payroll system;
- Develop integrated, management reporting and analytics that help improve workforce transparency; and
- Modernize and manage systems without straining capital budgets or IT resources.
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Matt Lafata, HRchitect