Industry-leading Resort and Real Estate Company Builds on “Share Happiness” Promise Using SumTotal Solutions
Gainesville, Fla.– Feb. 13, 2014 – SumTotal® Systems, LLC, the largest independent provider of integrated HR solutions, today announced that Bluegreen Corporation selected SumTotal’s cloud-based Talent Expansion applications to increase associate engagement, improve customer satisfaction and drive business success.
Bluegreen Corporation, a vacation-ownership company and a wholly-owned subsidiary of Woodbridge Holdings, LLC, and an indirect subsidiary of BFC Financial Corporation, is a leading timeshare-sales, marketing and resort management company. To deliver associates the information they need, when and where they need it, Bluegreen required a robust, user-friendly HR solution that could be deployed quickly and easily to its almost 4,500 associates in 60 locations in the US and Caribbean.
“Nearly 1,900 of our associates do not have access to computers during their workday. We needed a mobile solution, like SumTotal, that would enhance learner engagement, create communities to foster greater collaboration, and embed development that is tied back to performance into their day-to-day work,” said Stephen Wilke, director of human resource development for Bluegreen.
Debra Crombie, senior director of resort operations learning and development, said they also wanted a technology platform that enabled distance learning for their 2,200 geographically dispersed associates, who are often unable to leave their resorts for regional training opportunities.
“It’s critical we find a more-effective way to help deliver on our purpose of Share Happiness and on our service philosophy ‘hospitality happens here’™,” Crombie said. “We have a small training team in place, and having the tools to develop associates professionally, at the point of need, could be a game changer for customer experience and associate engagement.”
Beyond its administrative and resort staff, the company has customer-care representatives who support its 175,000 global customers.
“SumTotal’s goal is to provide customers with solutions, which go beyond traditional human capital management, to help employees be better at their jobs while they are doing them,” said John Huber, SumTotal vice president of customer success. “Bluegreen understands the value in providing its associates with pervasive and contextual tools and information, and we look forward to helping them meet their business objectives.”
See how other customers, like US Airways, Experian and McAfee, are achieving success with SumTotal Talent Expansion solutions at www.youtube.com/sumtsystems. For additional information, visit www.sumtotalsystems.com and check out the SumTotal Blog for talent management tips and perspectives.
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