HRchitect Tech Vendor News: iCIMS Wins Major Industry Award for Customer Service Excellence

– iCIMS earns its third Stevie Award for notable customer events, training programs, and the iCARE™ Customer Support Site –

MATAWAN, N.J. (April 22, 2014) – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, proudly announces it has been awarded a Bronze award for the prestigious 8th Annual Stevie Awards in Sales and Customer Service. This marks the third consecutive time iCIMS has received this accolade.

Competing in the Customer Service Department of the Year, Computer Software category, the award is a testament to iCIMS’ commitment to delivering excellence at every stage of the customer lifestyle. iCIMS continues to match the demands of the market – all while remaining focused on creating a superb customer experience.

Supporting these efforts, the  iCARE™ Customer Support Site provides an outlet for customers to register for user groups, attend educational webinars, gain access to training materials, and explore new ways to leverage iCIMS technology to gain positive results. Providing additional flexibility to customers who leverage training, iCIMS University now boasts FastTrack, a complimentary two-day training program available to all customers at the iCIMS headquarters in Matawan, NJ. Combined, the resources create an experience that’s designed with the customer in mind.

“The innovative additions we’ve incorporated into our operations and resources are backed by our belief that each customer, regardless of size, should have an experience second to none when partnering with iCIMS,” said iCIMS’ Chief Operating Officer and iCARE Ambassador, Adam Feigenbaum. “We expanded the resources available to our customers to help further arm them to win the war for talent. We’re proud to receive this Stevie Award as we continue to provide innovative software solutions paired with an impeccable customer service experience.”

“I have been partnering with iCIMS for just over a year and I can honestly say that they offer the best customer experience in the industry,” said Trista Mulvey, Recruiting Projects Coordinator at The Bon-Ton Stores, Inc. “The iCARE Team has been very helpful with proactive follow-up and assistance with any product-related questions. In addition, iCIMS offers great training tools, events, and webinars to enhance the customer experience even further. iCIMS is dedicated to providing the best product paired with the best customer experience and is truly deserving of this award.”

iCIMS was also awarded for excellent customer service with the “Most Customer Friendly Company of the Year” award from Best in Biz International and a Bronze Stevie Award from the American Business Awards for “Customer Service Department of the Year” in 2013. For a complete list of 2014 Stevie Award winners in all categories of Sales & Customer Service, visit The Stevie Awards for Sales & Customer Service: 2014 Stevie® Award Winners.

 

About the Stevie Awards:

Stevie Awards are separated into seven sections: The Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, The IRPA Golden World Awards, The German Stevie Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. The Stevie Awards honors organizations of all types and sizes, recognizing outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

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To learn more about HRchitect and how we can help your organization, please visit www.HRchitect.com. HRchitect is the leader in HR systems strategic consulting.  As the premier Human Capital Management (HCM) Systems consulting firm, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation/selection, project management and implementation of HR systems, Talent Management Systems, Talent Acquisition Systems, and Workforce Management software. After more than 17 years in business working on over 2000 successful engagements for more than 900 clients across the globe, HRchitect is a name you can trust as your one-stop shop for all your HR technology consulting needs.

Matt Lafata, HRchitect

 

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