WESTON, Fla. — Ultimate Software (Nasdaq:ULTI), a leading cloud provider of people management solutions, announced today that INNOVIM, LLC, a leading science systems engineering firm that provides a range of services to government organizations, is benefiting from unified human capital management (HCM), collaborative performance management, and responsive customer service since leveraging the UltiPro solution.
Founded in 2003, INNOVIM is a satellite data company that uses high technology to create innovative big data and mobile computing solutions for organizations such as NASA and NOAA. Previously, INNOVIM had been using a payroll service bureau, but experienced a range of limitations during rapid expansion — having quadrupled its number of employees in recent years.
Company leadership identified that the organization needed a single-source solution for its human capital management that would enhance the employee and manager experience; accelerate processes for HR, payroll, benefits, and time management; and support strategic goals related to talent acquisition and performance management. INNOVIM went live on cloud-based UltiPro in January 2013.
“Having all of our HCM in one solution is a huge win for our business. We have consolidated our people-related information; our employees and managers are quickly finding relevant information on payroll, benefits, or time; and our HR/payroll team is enjoying more control and flexibility, especially when having to manage the volume that comes with growth,” said Michael Kramer, vice president of talent management at INNOVIM.
“The greatest strategic benefit with UltiPro for us is speed. We’re a government contractor, and we now can respond to our customers’ needs as quickly as they want us to. For example, we could be awarded a contract on a Friday afternoon, and we are expected to have employees hired, onboarded, and ready on Monday. Amazingly, UltiPro enables us to make this happen. Our customers are frequently thrilled at how fast we can fulfill their requirements and, as a result, we have a competitive advantage over other businesses like ours.”
Keeping high-quality talent also gives companies a competitive edge, according to Kramer. With UltiPro’s solutions for talent management, INNOVIM is developing its people and fostering higher levels of collaboration among employees and managers. UltiPro supports continuous performance management, helping companies like INNOVIM track employee competencies, align performance objectives with overall business strategies, and recognize and reward its top performers.
“We have moved from a process of annual reviews to an interactive, ongoing experience between managers and employees,” said Kramer. “Employees are actively engaged in their own development because they can set up their own goals, provide frequent updates on their progress, highlight their accomplishments, and get guidance and comments from both managers and peers. One of the biggest benefits with UltiPro is that it raises the accountability of our managers. It is a way to support relationships among teams and show that managers care about their people.”
In addition to connecting employee performance with overall business strategy, Kramer also has seen value in relying on Ultimate’s responsive team of support services. Ultimate views its customers as ‘partners’ and considers exceptional customer service and two-way communication as essential elements for business success.
“The partnership with Ultimate Software has been a very positive experience. We have so much volume and activity that supports our business, our employees, and our customers — and frequently it all needs to be completed at the same time. This is where Ultimate’s support services have been an immense help to our business,” said Kramer. “Our business is constantly evolving, and having a personal, consistent relationship with our customer support rep and other members of Ultimate’ s customer success teams means we have expert guidance from people we trust. With their help, we are developing effective strategies, maximizing the use of our HCM technology, and performing at much higher levels.”
“Having workforce information in one central, unified solution provides tremendous business benefits — whether it’s immediate access from anywhere; cohesive real-time reporting; or instant, in-depth analysis for strategic decision-making,” said Chris Phenicie, chief sales officer at Ultimate Software. “With UltiPro, dynamic businesses like INNOVIM can more effectively handle rapid expansion as well as support its employees, overall business, and even its own customers. We’re very pleased that UltiPro is playing a pivotal role in INNOVIM’s continued success.”